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Artificial Intelligence and Digital Transformation: Competencies for Civil Servants
Place of publication | Year of publication | Collation: 
Geneva; New York; Paris | 2022 | 79 p.
Corporate author: 
Broadband Commission for Sustainable Development; ITU; UNESCO


This report presents a competency framework for civil servants on AI and digital transformation, and recommends ways to implement it to support related capacities in government. The research for this report was guided by the following question: 

What competencies need to be developed for public-sector officials to effectively design and implement digital and AI transformation initiatives in government, and to create an enabling environment for digital transformation in society?

The report provides an overview of the major digital competencies for public sector officials when dealing with digital transformation. The competency framework provides guidance for civil servants, but also for international organisations and research centers to develop curricula and provide a basis for the development of action plans and strategies on digital competencies.



Resource Type: 
Case studies and research papers
Media and Information Literacy
International understanding / Globalisation / International education / Interdependency
Inclusive / Diversity
Sustainable development / Sustainability / Environmental
Transformative initiatives / Transformative pedagogies
Level of education: 
Lifelong learning


Digital transformation; Artificial Intelligence; Information literacy; Media literacy; MIL